Payment & Shipping Information
How do you pack your products for shipping?
All products are measured into individual small plastic ziploc bags, labeled accurately, then carefully vacuum sealed in a plastic/metallic bag. They are then shipped in a standard envelope or bubble-pack envelope. The outside of the shipping envelope contains no reference to the items it contains.
What all is included in my shipment?
The products you ordered plus a packing slip. The packing slip includes the customer and product details, but does not contain pricing information.
Why do you accurately label all the products and detail them on the packing slip?
Primarily for safety, secondly, these products are legal in most jurisdictions, and in the event of an official inspection, accurately labeled products will more likely be delivered to the recipient in a timely manner.
What are your shipping charges?
We send orders only with air mail use, and EMS. Using any of the above-stated ways of delivery - we will give tracing number. Cost of delivery by air mail - 12 USD, EMS - 50 USD.
Do you have other shipping options?
Please contact us, it depends on quantity of the chemicals and country where need to ship the order and
What shipping method do you recommend?
We recommend air mail because it’s not too expensive, and we can (sometimes) find out what happened if the parcel disappears, and significantly, because a customs declaration is not required.
I ordered last week, where is my shipment?
Please wait at least 21 days before contacting us if your shipment has not arrived. Please note that we will no longer respond to any enquiries about the whereabouts your shipment, if made within the first 21 days. As much as we want to provide excellent customer service, we get far too many enquiries like this and it takes up a lot of our time to reply to each one. There is nothing we say or do for you anyway, other than to tell you to be patient.
My order was seized by customs, will you re-ship?
Sorry, we do not offer reshipping or refunds in the event of a seizure. No exceptions. Please take this into consideration before placing your order with us.
Can you ship to a P.O. Box address?
Yes, air mail only.
Can you ship to “Poste Restante” ?
Yes, but from our experience it is extremely high risk - these letters seem to inexplicably disappear without a trace, even with registered delivery. We do not recommend it.
Where do you ship from?
From China, or in some cases from the Russian Federation.
Do you have re-shippers in my country?
No.
Do you offer free samples?
No. Never.
Can you tell me how to use your product?
If you have to ask us this you should not be purchasing it. We offer our products only to qualified researchers. Our compounds can be very harmful and possibly deadly if misapplied.
Is your product scheduled in my country ?
Please see our legal status list for an unofficial reference. However, if you order a product which is scheduled in your country, we take no responsibility for any events which may occur once it arrives in your country. If you have any doubts about the legality of our product in your country, we urge you not to purchase it until you are certain you can do so.
Do you accept PayPal?
No, we do not, and we never will.
Do you accept Money Orders?
No, we do not.
Do you accept COD?
No.
I made a mistake, can I cancel my order?
If you made a mistake when ordering, just send us a message in the order details and we’ll cancel it for you. Then just go ahead and submit a new order.
I just sent you payment but I changed my mind, can I get a refund?
If we have not already shipped your order, yes. However we must deduct a minimum 30 USD fee to cover our costs of receiving and sending the payment back to you. Optionally, we can give you store credit of the full amount which you can use for a later purchase.
I don’t want your product now, can I return it for a refund or credit?
Sorry, all sales are final.
What do you do with my personal data?
We only keep the data related to your order. We will never sell it or disclose it to anyone. All backups are encrypted and stored off site.
Can you please delete all my information?
Sure, just send us email and we will immediately delete all information we have about you, including any order details.
